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Returns and warranty

1-year warranty. Returns accepted.

The short version: something wrong with it? That's what the 1-year warranty is for. Changed your mind? Send it back; you cover the return postage.

Warranty

Every PlumCat comes with a 1-year warranty. If your unit develops a fault, contact us with your order number and a short description of the problem.

Returns

Returns are accepted. The buyer pays return postage. Contact us to start a return and we will confirm the return window and address.

Please keep the unit, Lightning cable and gift box together so the return can be processed.

How to start a return

  • Send us your order number and the email you used at checkout through the contact form.
  • We reply with the return address and instructions.
  • Ship it back with tracking. Return postage is paid by the buyer.